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enfrMAY 8-18 MAI, 2020 | Participate Online | Participez enligne
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enfrMAY 8-18 MAI, 2020 | Participate Online | Participez enligne

Frequently Asked Questions

General

Why is there not a variety of bulbs available?

The Canadian Tulip Festival selects one feature bulb/blend to sell each year. 

As the Festival is a charity, we cannot afford to offer a selection of bulbs. It would require a large investment that we could not guarantee would sell. For that reason we focus on a specialty product that represents the Festival’s theme each year. 

The bulb sales support the Festival and ensure that we are able to keep it free for all visitors, both online and in person. 

We do encourage you to reach out to your local garden centre to purchase different varieties that compliment the featured bulb/blend if you would like to add other colours to your garden bed.

Shipping

Where do you ship to?

We ship anywhere within Canada via Canada Post. Our print-on-demand items ship directly from each supplier. We do not have control over who they are choosing to use.  

Unfortunately, we are unable to ship to other countries at this time.

How long does it take to ship?

In stock items will typically ship in 1-3 business days (this does not include the shipping time itself). 

The shipping method (for example Expresspost) only affects the travel time, not the shipping time. With the current pandemic, shipments are taking a little longer than normal as Canada Post is experiencing increased volumes. 

We always do our best to get orders out the door as fast as possible.

How are the shipping charges calculated?

Shipping charges are calculated based on the size and weight of the items being purchased. 

We have no control over the prices the shipping carriers charge. 

We do not tack on a little extra for ourselves and we do not charge a handling fee. The prices shown come from the carriers directly and are based on package dimensions and weight.

If you are finding that shipping is too expensive (like when shopping for bulbs) consider putting in a group order. The difference added for each additional bag of bulbs is minimal.

Where are you located? Can I pick up from your store?

We are located in Ottawa Ontario, Canada. 

Some items come from our distribution location, but we do not have a public storefront. Other items come from different locations. For that reason, even if you live in Ottawa, items need to be shipped.

Can I buy my item online and pick it up at a Retail location?

No, that is not possible. You can pick it up at a special event, if we have one. Watch our website and social media for events.

Why don't you offer free shipping?

Free shipping isn’t free. If we were to offer it, we’d have to raise our prices to cover the cost. Customers who are geographically close to us would subsidize the shipping for the customers further away. But what if you order multiple items? The shipping cost doesn’t double, increases are minimal. If shipping was built into the price of each item, you would pay much more.

While it would be easier from a business perspective, it’s not fair to you. This is why we get real-time quotes from our shipping partners and that’s what you pay.

Do you reimburse the shipping?

Only the product is covered under the return policy. All shipping charges for returned products are the responsibility of the purchaser. The Shipping Carrier did their job and should get paid for it.

Returns

What's your return policy?

Items that are broken, damaged or do not arrive will be refunded in full. 

We cannot provide refunds on any bulb purchases received in good condition. Because we have no control over the weather, your soil conditions or the care the bulbs receive once they are planted, we cannot be responsible for their outcome. Should your bulbs not arrive in good condition, please contact us and include a photo of the bulbs for reference.

How do I return my item?

Please contact us before returning any product as you will need a return authorization and return shipping label.

Do you reimburse the shipping?

Only the product is covered under the return policy. All shipping charges for returned products are the responsibility of the purchaser. The Shipping Carrier did their job and should get paid for it.